Holidays in Ladis-Fiss-Serfaus.

COVID-19 Information.

Let's take care of each other – we pay special attention to acting responsibly at the Hotel Forer when dealing with the new situation and all guidelines to ensure that you feel at ease here with us.

• We comply with the currently recognised official requirements and constantly adapt them to the circumstances. There is a Covid 19 officer in our company and a Covid 19 prevention concept is in place - as ordered by the authority.

• As of July 1, 2021, the mask requirement will be dropped in accommodation and catering, but the 3G rules will still apply: Vaccinated - Recovered - Tested.
  

• 3-G regulation and mandatory testing
  The 3-G rule remains in effect for hospitality, recreational facilities, body-related services as well as for gatherings/events over 100 persons as before. The testing requirement for children applies from the age of 12.
  Basics of the 3-G-regulation - proof of a low epidemiological risk
  Vaccinated: valid from the 2nd day after the 2nd vaccination or 22 days after a Johnson&Johnson vaccination
  Convalescent: medical confirmation of survived infection, proof of neutralizing Antibodies, certificate of segregation from the authorities.
  Tested: PCR test - 72 hours, antigen testing by physicians (48 hours) and antigen self-testing at an authorized place like in our hotel- 24 hours
  The respective proof must be presented in digital form or offline upon entry.

• Mask obligation (change from 15 September)
  FFP2 mask replaces again the mouth-nose protection

• Everywhere, where up to now the wearing of a mouth-nose-protection was obligatory, is again a FFP2 mask must be worn. This concerns the trade of the daily need as well as public means of transport. Unvaccinated persons are obliged to wear a FFP2 mask in all commercial establishments.

• For the best possible protection, it is recommended that everyone wears an FFP2 mask.

• Our employees are continuously trained on the subject of precaution and hygiene and treat our guests with respectful distance.

• The entire staff and the hosts are tested at regular intervals. We use here the "Test Offer Tourism" of the Austrian Ministry of Tourism, which is offered as part of the initiative "Safe Hospitality".

• You will receive your necessary registration form for the region and the tourism authority for check-in by email to fill out before your arrival, so that we can already hand over all documents to you upon arrival.

• A negative Covid test will be required to enter food service establishments, lodging establishments, events and indoor recreational facilities from May 19 until further notice. In cooperation with our medical team there will be a comprehensive and sufficient test offer in Serfaus-Fiss-Ladis. The performed antigen tests are free of charge at our hotel, we test daily between 8.00 am and 9.30 am and 3.30 pm to 5.30 pm. Upon request, PCR tests can be performed at the doctors' offices for a fee. Validity period of negative tests: antigen test 48 hours, PCR test 72 hours.

• SFL testing stations: In addition to the testing options at the four established doctors, there will be testing stations in the area of the cable car valley stations in Fiss and Serfaus. The exact locations will be announced soon.
  With the MyVisitPass, Serfaus-Fiss-Ladis provides a simple, secure and digital solution for testing, access control and any necessary contact tracing. You can find more information HERE.

• We will greet you with a smile, but sadly not with a handshake, but our smile comes with a hearty "Gruss Gott!".
  
  
• All sensitive areas within the hotel are equipped with facilities for regular hand disinfection.
  
  
• You will be given a freshly disinfected room on arrival, particularly the sensitive points of contact are important to us. This also applies, of course, to door knobs, lift panels, light switches, handles, keyboards etc. throughout the hotel. Our staff will do this at regular intervals during the day.
  
  
• We kindly ask you to vacate your room on the day of departure in a timely manner so that the cleaning intervals can be complied with by the floor team.
  
  
• Upon entering the buffet area, we kindly ask you to disinfect your hands at the on-site stations and to only remove food using the cutlery provided. Please respect the regulated number of persons at the buffet and maintain a distance of 1 meter.
  
  
• The same table will be reserved for you in the restaurant for both dinner and breakfast, without exception.
  
  
• We have of course also taken all the necessary precautionary measures in our "Vitalquelle", the treatment and bathing area as well as in the massage department and have implemented an additional cleaning concept. The individual areas in the Vitalquelle are each designated with a specific maximum number of people.
  
  
• Please maintain distance from other guests – we also do our utmost to combine good service with social distancing.

"LOOK AT YOU – LOOK AT ME"
Your and our health is very important to us. Respect and personal responsibility should ALWAYS prevail.

Keep well and see you soon at the Hotel Forer! Your Forer family and staff

CANCELLATION TERMS WINTER 2020/2021.

We operate a free cancellation policy for direct bookings in connection with the Covid19 pandemic from
1 day to 2 weeks prior to arrival if the border is closed at short notice or there is a travel warning in place for Tyrol/Austria.

The following cancellation fees will be charged if you are unable to commence your holiday with us for other reasons:

• Free cancellation up to 30 days before your holiday is due to start.
• We would be happy to credit the deposit paid for your next holiday, or we can transfer it back to you – minus a €20 handling fee.
• Cancellations 30 days up to 14 days prior to arrival are subject to a cancellation fee of 50% of the total price and must be paid.
• Cancellations 14 days up to 7 days prior to arrival are subject to a cancellation fee of 70% of the total price and must be paid.
• Cancellations 7 days prior to arrival are subject to a cancellation fee of 90% of the total price and must be paid.
• The total price will be charged in case of late arrival or early departure, regardless of the reason.